Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Manage a portfolio of diverse clients, serving as their primary point of contact for all outsourced accounting and financial needs, ensuring exceptional service delivery and client satisfaction.
Assist in maintaining accurate and up-to-date financial records, including ledgers, journals, and trial balances, ensuring compliance with accounting principles.