Tracking & Documentation: Record and maintain the ownership transfer tracking listing, ensuring every case is accurately logged and kept up to date.
Request Processing: Support and perform all ownership transfer requests, including filtration checks to confirm requirement fulfillment before proceeding.
External Liaison: Liaise with external parties, including JPJ, on all required actions relating to the ownership transfer process.
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• Provide professional helpdesk support to corporate clients, ensuring a high standard of customer service.
• Respond promptly to customer inquiries and technical issues received via Email, WhatsApp, and phone calls.
• Log and manage support tickets accurately in the ticketing system, ensuring all complaints or requests are documented properly across different communication channels.
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Serve as the primary point of contact for business banking clients, addressing inquiries and resolving issues related to their accounts, transactions, and services via phone, email, and in-person.
Provide expert guidance and support on a range of business banking products, including current accounts, savings accounts, loans, and trade finance facilities, ensuring clients understand features and benefits.
Process and manage various banking transactions accurately and efficiently, such as account opening, fund transfers, cheque processing, and loan applications, adhering to all bank policies and procedures.
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Costing Estimation Engineer: Determining best production method based on engineering drawings. Estimate production timing for various process like 3 and 5 axis CNC milling, CNC lathe, Mill-turn and Wire-EDM. Continuously improvement to optimize production methods and costing.
CAM Programming Engineer: Create CAM programs for complex parts for 3 axis CNC milling and CNC Lathe. You are responsible for the selection of the best tool path, cutting tools and cutting strategies. You will design your own production jigs.
New Product Introduction Engineer: Be project manager for implementation of new products in our production. Determine all production specifications for a new product. Liaise with customers if specs are not clear. Confirm production process with engineers from other departments and source processes from outside suppliers if not available within our company. Manage a successful implementation of new products.
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Coordinate project kick-offs by aligning client requirements, project objectives, deliverables and timelines with internal teams so that every project starts with clear direction.
Document meeting discussions, project requirements, decisions and action items into structured briefs, meeting minutes and implementation plans so that every stakeholder works from the same information.
Plan project timelines by organising milestones, dependencies, task ownership and delivery schedules so that work is prioritised and executed in sequence.
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Install, maintain, and repair electrical wiring, systems, and fixtures in the manufacturing plant, ensuring compliance with all safety regulations and electrical codes.
Perform routine inspections and preventative maintenance on electrical equipment, including motors, control panels, and power distribution systems, to identify and address potential issues before they cause downtime.
Troubleshoot electrical malfunctions and breakdowns, diagnose the root cause of problems, and implement effective repair solutions to minimize production interruptions.
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Patent prosecution in Malaysia and overseas, including the analysis of documents and preparation of arguments and responses to patent examination reports
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Coordinate and oversee electrical and M&E works across both office and project site environments in accordance with approved drawings and specifications.
Review and interpret electrical drawings, M&E shop drawings, technical specifications, and project documents prior to execution.
Coordinate with subcontractors, consultants, suppliers, and other trades to ensure smooth project execution and integration of M&E works.
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Key Responsibilities:- Financial Management & Reporting:- Prepare, review, and analyze financial statements, management reports, and forecasts.- Support strategic financial planning and budgeting processes across departments.- Provide insights and recommendations based on financial data to support business decisions.- Ensure accurate and timely financial reporting in accordance with relevant accounting standards and company policies.
Accounts Payable & Receivable:- Oversee end-to-end processes for invoicing, payments, collections, and reconciliation.- Manage aging reports and ensure timely follow-up on outstanding receivables.- Review expense reports and ensure adherence to internal controls and financial policies.
Taxation & Compliance:- Ensure full compliance with tax regulations, financial laws, and internal policies.- Prepare and review tax computations, submissions, and support audit processes.- Liaise with auditors, tax agents, and regulatory bodies as necessary.
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Handle inbound customer inquiries via phone, email, and chat regarding business banking products and services, including accounts, loans, and digital banking platforms.
Provide accurate and efficient solutions to customer issues, escalating complex problems to the appropriate departments when necessary.
Assist business clients with account opening, maintenance, and transaction inquiries, ensuring compliance with bank policies and procedures.
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Assist the Service Team in conducting equipment diagnostics, testing, troubleshooting, and quality assurance activities.
Assess products returned from B2C and B2B customers, as well as service centres, to determine product condition and suitability for resale, reuse, refurbishment, recycling, or disposal.
Perform modular repair and replacement works using available spare parts and components.
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