Handle all social media interactions including: Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team.
Moderate the content and engage the members on our community forum.
Pick up trending issues and report them expeditiously to the team leader.
...
Handle all social media interactions including: Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team.
Moderate the content and engage the members on our community forum.
Pick up trending issues and report them expeditiously to the team leader.
...