Agency management: act as internal point of contact for the appointed social agency; write and issue briefs; review and approve or reject output against agreed standards; run monthly agency performance reviews; track agency deliverables and flag underperformance.
Proven track record in driving operational excellence, leading transformation projects, optimising systems and processes, and supporting business expansion.
Quality Assurance Rigor: Hands-on experience with mid-sprint validation, basic validation flows, and detailed acceptance criteria testing. Ability to co-test alongside engineers rather than relying entirely on end-of-sprint UAT failures.