Customer-focused, patient, and comfortable working in a rotational-shift call-centre environment.
About the Company & Role
Our client is an established Business Process Outsourcing company supporting international brands across customer service and operational functions. In this role, you will provide customer support for a leading global travel platform serving travellers and accommodation partners worldwide.
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Work closely with sales and project teams to ensure client satisfaction.
Minimum 2-3 years of working experience in technical support with some of the following systems: Automated systems, personal computer and network technologies & variety of software applications.
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Mobility: Must be willing to travel on an ad-hoc basis for field visits and site inspections as required by the role.
Educational Background: Bachelor’s Degree in Business Administration, Banking, Finance, or a related field (Candidates with relevant working experience in debt recovery are highly encouraged to apply).
Experience Level: Minimum of 1 to 2 years of experience in banking, consumer finance, or credit collections.
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High level of accuracy and strong attention to detail
Step into the world of global customer service as a Mandarin Customer Service Executive! Support customers from Taiwan / Hong Kong across calls, emails, and chats, solving problems and making a real difference every day.
If you love helping people, learning new things, and building an international career, this role is for you!
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Strong willingness to learn, careful and responsible in work, and interested in long-term development in warehouse operations, logistics, inventory management, or the supply chain field.
Able to use Microsoft Excel and Microsoft Word for document and data processing.
Able to communicate in Mandarin, as the role requires coordination with Mandarin-speaking customers.
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Sales Skills
Communication Skills
Persuasion
Active Listening
Product Knowledge
Goal Oriented
Resilience
CRM Software
Lead Generation
Upselling
Outbound Calls
Result Orientated
Self-Motivation
Customer Service
Time Management
1.Minimum 1 year of experience in purchasing
inventory control
or a similar role is preferred.
2.Strong negotiation and communication skills.
3.Proficient in Microsoft Office
especially Excel
and any inventory systems.
4.Ability to work independently and meet deadlines.
Basic understanding of inventory control and purchasing processes.
+7
Posted
9 hours ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Leadership
Strategic Thinking
Strategic Planning
Financial Reporting
Business Development
Governance
Compliance
Change Management
Stakeholder Management
Communication
Team Management
Problem Solving
RESULT ORIENTATED
INTEGRITY SYSTEM
+12
Posted
16 days ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.