- Jalan Tun Razak Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50450

Bandar Kuala Lumpur, WP Kuala Lumpur
Lokasi Kerja
Penerangan Kerja
Kelayakan
Minimum qualification: SPM, Diploma, or equivalent.
At least 1 year of experience in call centre, customer service, or quality assurance is an added advantage.
Strong communication skills, attention to detail, and ability to provide objective evaluations
Tanggungjawab
Monitor and evaluate call centre interactions (calls, chats, and emails) to ensure compliance with company policies, service standards, and quality guidelines.
Provide constructive feedback and coaching recommendations to customer service agents to improve service quality and performance.
Analyze quality trends, prepare QA reports, and highlight improvement areas to support overall operational excellence.
Working hours:
9:00am - 6:00pm
Monday - Friday
Remuneration package:
Basic: RM3,000 – RM4,000
Attendance allowance: RM100
KPI allowance: up to RM500
Annual salary increment & performance bonus
External training will be provided and potential career progression opportunities
Working Location:
Menara Tokio Marine Life
Manfaat
Kemahiran
MRT - AMPANG PARK
0.1 km
LRT - AMPANG PARK
0.1 km
LRT - KLCC
0.6 km
MRT - PERSIARAN KLCC
0.7 km
LRT - DAMAI
0.9 km
MRT - RAJA UDA
0.9 km
LRT - KAMPUNG BARU
1.2 km
MRT - CONLAY
1.3 km
MRL - RAJA CHULAN
1.5 km
MRL - BUKIT NANAS
1.5 km
LRT - DATO' KERAMAT
1.7 km
LRT - DANG WANGI
1.8 km
MRT - BUKIT BINTANG
1.9 km
MRL - BUKIT BINTANG
1.9 km
Peringatan Penting
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