IT Technician – Job Description
We are seeking a reliable and technically skilled IT Technician to support and maintain the organization’s IT systems, network infrastructure, and basic CCTV operations. The ideal candidate will ensure smooth day-to-day IT operations and provide timely technical support to users.
Key Responsibilities:
- Install, configure, and maintain computer hardware, software, and IT systems
- Provide technical support and troubleshooting for desktops, laptops, printers, and related equipment
- Manage user accounts, email setup, and access permissions
- Support network connectivity including LAN, Wi-Fi, routers, and switches
- Perform routine system maintenance, updates, and data backups
- Maintain and track IT inventory (hardware and software assets)
- Document technical issues, solutions, and system configurations
- Liaise with external vendors for IT support, procurement, and maintenance
- Assist in maintaining and monitoring CCTV systems (cameras, DVR/NVR), including troubleshooting basic connectivity and recording issues.
- Support CCTV footage retrieval and backup, and coordinate with vendors for installation, servicing, and repairs.
- Assist in IT-related projects and perform ad-hoc tasks as assigned
Skills & Qualifications:
- Diploma or Degree in Information Technology, Computer Science, or a related field
- Basic knowledge of operating systems (Windows/macOS) and networking concepts
- Familiarity with Microsoft Office 365 and general IT support tools
- Basic knowledge of CCTV systems is an added advantage
- Strong troubleshooting and problem-solving skills
- Good communication skills and ability to support non-technical users
- Responsible, proactive, and able to work independently
Pay: RM2,000.00 - RM2,500.00 per month
Work Location: In person