Manage customer and internal stakeholder queries, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Execute and settle a variety of investment transactions (e.g., fixed income, equities, money market instruments) in accordance with established procedures and regulatory requirements.
Responsible in day-to-day operations using HR systems that include perform data entry tasks in an accurate and timely manner, troubleshooting, basic system configurations, error-fixing and other related support within the agreed service levels and targets as defined in the Service Level Agreement (SLA).
Handle onboarding, offboarding and transfer administration for all people movements such as new hires, promotions, transfers, re-designation, resignations and terminations
Act as a gatekeeper for all payment operational matters related to Shopee’s Affiliate Publisher Programs, such as validating commission reports, updating partners’ payment details, and performing various administrative tasks related but not limited to Shopee’s Affiliate Dashboard only.
Manage the day‑to‑day contractual administration of assigned projects, ensuring all contractual and claim‑related events are monitored, documented, and escalated when necessary.