To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
To gather market intelligence and support SWOT analysis & development (eg Competitor / useful recipe, Food Trend & etc)
To ice break & maintain good rapport with external stakeholders to ensure brand loyalty and business sustainability. (eg Exe Chef, Pastry Chef, F&B Manager, R&D Manager & etc)
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To conduct research on latest design trend in the market to create new USP for product differentiation.
To explore product composition to optimize product marketability and financial returns.
To identify and prepare information required for pre-planning stage and in preparing feasibility studies in liaison with Business Development, Sales & Marketing, Project Management and Contracts Department.
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DXN Holdings Bhd is listed on Main Board of Bursa Malaysia (Code 5318), in Business since 1993. DXN Holdings Bhd is the investment holdings and management company of DXN Group.
DXN is principally involved in the sales of health-oriented and wellness consumer products through a direct selling model. It operates a vertically integrated production facilities, right from research and development to cultivation, manufacturing, and distribution. DXN's other business activities that primarily serve to support their core business include conducting laboratory testing services for third parties, offering of lifestyle products, and operating cafe.
Under its massive expansion programme, we are currently looking for a diligent and experienced Despatch with the opportunity to develop a professional future career growth within the group to be based at Bio Synergy Lab, Petaling Jaya.
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Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.
To provide training, support and guidance to team members.
Function as liaison officer to offshore delivery center and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc initiatives.
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Manage the end-to-end commercial project lifecycle, from bid evaluation and contract preparation to project completion and handover.
Draft, review, and coordinate contracts and agreements with clients, vendors, and subcontractors to ensure accuracy, compliance, and alignment with company policies.
Handle voluminous and complex contracts, requiring careful review, attention to detail, and a strong understanding of commercial terms.
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A good team player with good soft skills, such as stakeholder management
Motivated to assist and ensure team members operate day-to-day activities adhering to the highest standards of financial control, compliance, and best practice
Deliver services accurately and within the defined KPIs and SLAs
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Draft, review, redline and negotiate a broad range of commercial agreements and contracts, including but not limited to master service agreements, customer agreements, vendor agreements, non-disclosure, consulting, and other agreements routinely related to construction, installation and service of security systems, innovative technology, data privacy, and software-as-a-service.
Provide legal analysis and advice regarding offerings, initiatives, and strategy, including counseling and collaborating on regulatory, privacy, security, emerging technology, intellectual property, and other issues.
Contributing to the development of business processes and policies to mitigate risk, reduce inefficiencies, and achieve business objectives.
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In charge of the creation and the update/enrichment of product master data according to the requirements and in compliance with agreed guidelines and standards
Ensure the completeness and quality of the master data and participate to the continuous improvement of the process
Timely reporting of monthly, quarterly and yearly financial results and to prepare annual report, annual financial statements and quarterly report in compliance with relevant accounting standards, listing and other regulatory requirements.
Prepare general ledger journals, monthly account reconciliations and variance analysis.
Prepares reports by studying variances, preparing budgets, and developing forecasts.
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Perform Email Triage as needed, containing enquiries, orders & complaints
Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
Execute and manage order processing transaction accurately and promptly
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Respond to customer inquiries via email, phone, or online including proactive communication and management of key strategic customer accounts.
Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements through engage in continuous improvement and problem solving mindset.
Data entry and management of order information, customer complaints, and returns ensuring order compliance with company policy and external and/or legal requirements.
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Lead the timely and accurate completion of customer invoices, adhering to agreed SLAs and special billing requirements for critical and strategic customers.
Drive the resolution of shipment issues to ensure correct billing and prompt correction of invoices, resolving customer queries and enabling timely customer payments.
Ensure validation and maintenance activities comply with Global guidelines, approved processes, and global requirements for handling sanctioned shipments.
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