You will cover the end to end cycle of billing to cash – AR daily work and month end close work, including collection, cash application, dispute case and issue billing. The role requires high coordination, time management and multi-tasking skills.
Comply with Commerzbank’s Code of Conduct and understand all relevant workflows, guidelines, policies, and procedures essential for the role, including the Global Client Lifecycle Management (GCLM), Global Screening, and WLF Screening procedures and their local addenda. Understand client coverage / segmentation and products / services offered to client, as well as CGSS structure.
Process transaction requests accurately and within agreed Service Level Targets (SLAs), including quality, response time, throughput time, and efficiency requirements.
Process transaction requests accurately and within agreed Service Level Targets (SLAs), including quality, response time, throughput time, and efficiency requirements.
Process transaction requests accurately and within agreed Service Level Targets (SLAs), including quality, response time, throughput time, and efficiency requirements.
Contract Lifecycle Management: Work with the Contract Manager to manage the ongoing review and advice of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
Draft, review and negotiate all site agreements including but not limited to clinical study agreements, service agreements, team member agreements and other types of related documents like letters, notices, etc.
Manage the lifecycle of Multi-Cloud & Edge hosted workloads, including onboarding, migration, modernization, operating system upgrades, platform refresh activities, EOL remediation and decommissioning of legacy infrastructure..
Manage end-to-end sales administration from booking to sales conversion, including e-SPA signing and stamping, issuance of letters and reminders, sales cancellation/termination, billing issuance, and monitoring of payment collections.