Support end-to-end daily warehouse operations, actively assisting in picking, packing, and general floor workflows to maintain peak operational efficiency.
Assist team leads with daily workforce coordination, including tracking schedules and guiding part-time staff during high-volume e-commerce campaign shifts.
Execute order management processes, monitor fulfillment timelines, and help ensure strict SLAs are met to maintain customer satisfaction.
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Support end-to-end daily warehouse operations, actively assisting in picking, packing, and general floor workflows to maintain peak operational efficiency.
Assist team leads with daily workforce coordination, including tracking schedules and guiding part-time staff during high-volume e-commerce campaign shifts.
Execute order management processes, monitor fulfillment timelines, and help ensure strict SLAs are met to maintain customer satisfaction.
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Performing AP invoice processing for PO invoices, non-PO invoices and tax withholding.
Perform monthly reconciliation for vendor, payment, and bank.
Handle the end-to-end processing of travel and expenses claim (T&E), verifying receipts and supporting documentation is compliant with local country T&E policy.
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Coordinate import and export shipments with shipping lines, co-loaders, hauliers, shippers, consignees, and other relevant parties.
Monitor shipment status, vessel schedules, cut-off times, ETA/ETD, and deadlines to ensure smooth and timely shipment arrangements.
Coordinate and follow up on import and export documentation, including Bills of Lading, Delivery Orders, Certificates of Origin (CO), permits, customs-related documents, and other relevant shipping documents, where applicable.
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To conduct research on latest design trend in the market to create new USP for product differentiation.
To explore product composition to optimize product marketability and financial returns.
To identify and prepare information required for pre-planning stage and in preparing feasibility studies in liaison with Business Development, Sales & Marketing, Project Management and Contracts Department.
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Lead the end-to-end planning and delivery of consumer-facing GTM campaigns for PayLater by Grab, consumer cash loans, and GrabPay.
Translate consumer segment growth targets into actionable promotional strategies, channel messaging, media plans, and project milestones.
Coordinate cross-functional delivery across internal teams (Consumer CRM, In-App Growth, Performance Marketing, PR, and Legal) and creative/media agencies.
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Manage the daily operations of all security appliances and equipment, including Firewalls, Web Application Firewalls (WAF), Endpoint Detection and Response (EDR) solutions (e.g., FireEye), Intrusion Prevention Systems (IPS), and Network Access Control (NAC) systems.
Ensure optimal performance, availability, and configuration for all managed security components.
Ensure adherence to internal policies, industry best practices, and regulatory guidelines, such as Bank Negara Malaysia's RMiT.
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