Manage Fibre New Installation and Troubleshooting appointments, as well as incoming fibre applications. This includes engaging with installers, infra partners, and customers to ensure appointment timelines and promised timelines are adhered to and customer's expectations are managed.
Engage customers via messaging and calls to address their enquiries on fibre product and secure their appointments.
Explain and set expectations on product and terms and conditions of fibre installation. Be willing to explore and adapt new ways to enhance customer experience and propose ideas to minimize customer complaints.
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Prepare customer invoices and credit notes accurately and within agreed deadlines, ensuring compliance with billing instructions, contracts, company policies, and applicable tax regulations
Validate billing details, customer master data, tax treatment, payment terms, and supporting documents before invoice issuance
Submit invoices and credit notes through customer invoicing platforms and e-invoicing networks, monitor submission status, and resolve any rejected or failed submissions until customer acceptance
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Accurate and timely invoices processing and submissions of payments to Accounts Payable Manager and authorized signatories for verifications and approvals
Confirm the accuracy for all payments made to vendors/staffs/local authorities before submitting to Accounts Payable Manager
Maintain standard operation procedures and desk procedures and update as required
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Manage and oversee day-to-day financial and procurement operations, ensuring timely and accurate accounting processes, effective vendor management, and smooth execution of transactions that reflect the Group’s values.
This includes supporting senior finance staff with daily transactions, reconciliations, reporting, and record-keeping, such as processing employee claims, reimbursements, and third-party payments. Oversee procurement activities by sourcing and negotiating with vendors, coordinating hotel and vendor bookings, and ensuring efficient procurement for company programmes and events.
Participating in internal audits of operational processes to assess their efficiency, effectiveness and compliance with policies and regulations.
Assisting in special projects, which may involve process improvement initiatives and loss prevention activities such as cash, assets and inventory management.
Documenting audit findings and supporting evidence, and engaging in discussions with management to propose necessary actions.
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The Commercial Head of E-Commerce & Digital for Garden of EDEN’s is responsible for transforming the business into a scalable, profitable online operation by identifying strategic growth areas and executing plans to achieve them. The role owns revenue, profitability, budgeting, sales forecasting and digital investment efficiency while managing digital platforms, partnerships and teams to drive customer acquisition, retention and brand positioning.Reports to: General Manager