Provide comprehensive administrative support to the team, including managing correspondence, scheduling appointments, and maintaining organized filing systems.
Assist in the creation and scheduling of social media content across various platforms, ensuring brand consistency and engagement.
Support the marketing team by drafting and editing marketing materials, website content, and promotional copy.
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Minimum Diploma or Bachelor's Degree in Business Administration, Communications, Customer Service, or a related field. (Relevant working experience may be considered in lieu of qualifications.)
Minimum 2 years of experience in customer service, customer support, call centre, or a related role.
Comfortable working with computers, digital communication platforms, and Microsoft Office applications.
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Customer Service Support:Answer phone calls, direct them to the appropriate person, take messages, and respond to inquiries in a professional and friendly manner.Collaborate with internal teams to provide accurate information to clients, address their needs, and offer solutions effectively to maintain customer satisfaction.
Email Handling: Manage incoming email, ensuring timely processing and delivery.
Quotation & Related Documents Preparation: Assist in preparing and editing documents, reports, and correspondence to ensure accurate and professional output.
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Customer Service Support:Answer phone calls, direct them to the appropriate person, take messages, and respond to inquiries in a professional and friendly manner.Collaborate with internal teams to provide accurate information to clients, address their needs, and offer solutions effectively to maintain customer satisfaction.
Email Handling: Manage incoming email, ensuring timely processing and delivery.
Quotation & Related Documents Preparation: Assist in preparing and editing documents, reports, and correspondence to ensure accurate and professional output.
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