We are looking for a proactive and relationship-driven Customer Success Executive (CSE) to join Octovis.
This is not a traditional Customer Service or Technical Support role.
You will be the main relationship owner for your assigned customers — from the first interaction, product demonstration and closing, all the way through onboarding, Go-Live, adoption and long-term customer growth.
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Responsible for issuing and organizing daily company documents, including quotations (QL), proforma invoices (PI), purchase orders (PO), and delivery orders (DO).
Ensure the accuracy of all data, quantities, prices, and customer information on all documents.
Responsible for maintaining effective communication with customers via phone, email, or WhatsApp.
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Handle customer inquiries, meet clients, understand their needs, budget, and space requirements, and follow up to secure sales.处理客户咨询、拜访客户,了解客户需求、预算及空间条件,并持续跟进以促成销售。
Promote and explain custom-made wood furniture, cabinetry, and interior fit-out solutions to clients.向客户介绍及推广定制木制家具、橱柜及室内装潢解决方案。
Develop and maintain strong relationships with clients, designers, contractors, and project partners.与客户、设计师、承包商及项目合作伙伴建立并维持良好的合作关系。
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Proactively identify and pursue new sales opportunities within the assigned real estate market, focusing on achieving and exceeding individual and team sales targets.
Conduct property viewings and presentations for potential buyers, effectively highlighting property features, benefits, and investment potential.
Build and maintain strong, long-lasting relationships with clients by providing exceptional customer service, addressing inquiries, and offering expert advice throughout the sales process.
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Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
Develop and execute digital marketing strategies across organic channels, including social media and email, to drive brand awareness, audience growth, and lead generation.
Create, schedule, and publish engaging content for social media platforms (e.g., Facebook, Instagram, LinkedIn, TikTok) and other digital channels, ensuring brand consistency and alignment with marketing objectives.
Monitor and analyze the performance of organic digital marketing efforts using analytics tools (e.g., Google Analytics, social media insights), providing regular reports on key metrics and actionable insights for optimization.
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Digital Marketing Strategy
Content Marketing
Social Media Marketing
Analytics and Reporting
Campaign Management
Paid Advertising
Marketing Automation
AI
Communication
Adaptability
Problem Solving
Search Engineering
Data Entry
Microsoft Office 365
Customer Service
Customer Support
CRM (Customer Relationship Management)
Customer Experience
Active listening
Computer Literacy
Typing
Time Management
* Minimum Diploma in Accounting
Finance
Business Administration or related field
* Experience in audit
accounting
customer service or pawnshop operations is an advantage
* Good communication and interpersonal skills
* Friendly
confident and comfortable dealing with customers
* Strong attention to detail and analytical skills
* Honest
responsible and trustworthy
* Able to work independently and as part of a team
* Willing to travel between branches when required
* Fresh graduates with a positive attitude are welcome to apply
Develop and execute digital marketing strategies across organic channels, including social media and email, to drive brand awareness, audience growth, and lead generation.
Create, schedule, and publish engaging content for social media platforms (e.g., Facebook, Instagram, LinkedIn, TikTok) and other digital channels, ensuring brand consistency and alignment with marketing objectives.
Monitor and analyze the performance of organic digital marketing efforts using analytics tools (e.g., Google Analytics, social media insights), providing regular reports on key metrics and actionable insights for optimization.
...
Digital Marketing Strategy
Content Marketing
Social Media Marketing
Analytics and Reporting
Campaign Management
Paid Advertising
Marketing Automation
AI
* Minimum Diploma in Accounting
Finance
Business Administration or related field
* Experience in audit
accounting
customer service or pawnshop operations is an advantage
* Good communication and interpersonal skills
* Friendly
confident and comfortable dealing with customers
* Strong attention to detail and analytical skills
* Honest
responsible and trustworthy
* Able to work independently and as part of a team
* Willing to travel between branches when required
* Fresh graduates with a positive attitude are welcome to apply