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300+ Customer Care Manager Jobs in Malaysia | Job Vacancies | August 2026 | Maukerja
Showing 309 jobs results for
"customer care manager"
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Manage Alert
Undisclosed
Singapore
- CX Performance Management in the Agencies
- CX Training and Capability Building
- Drive the CX transformation roadmap by identifying, prioritizing, and executing initiatives that digitize customer interactions, redesign key journeys, simplify service touchpoints, and improve customer outcomes across online, self-service, and frontline channels. ...
Posted
21 days ago
Undisclosed
- Ensure internal control and compliance are not compromised.
- Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors ...
Posted
22 days ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
22 days ago
Undisclosed
KL City
- Plan, implement, monitor, and continuously improve airport customer experience initiatives across all operating stations.
- Identify operational gaps and improvement opportunities through operational assessments, customer feedback, stakeholder engagement, and industry best practices.
- Coordinate airport experience programmes to ensure service consistency, standardisation, and regulatory compliance. ...
Posted
14 days ago
Assistant Manager - Customer Service - Order Processing Assistant Manager - Customer Service - Order Processing
Heineken International B.V.
Undisclosed
- Lead the end-to-end customer order processing cycle, ensuring timely, accurate, and compliant order fulfilment.
- Manage and coach the Customer Service team to deliver high service standards and achieve operational KPIs.
- Collaborate with Commercial, Planning, Warehouse, Logistics, Finance, and Manufacturing teams to ensure seamless order fulfilment. ...
Posted
14 days ago
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
14 days ago
Undisclosed
KL City
- Responsible for set of big market or a cluster of markets for the assigned workstream.
- Work closely with the Manager for team/ task allocation and managing the workload peaks and troughs.
- Consistently review customer support metrics related to data and tech services; manage and improve customer satisfaction on solution / service provided ...
Posted
22 days ago
EMIRATES SHIPPING SINGAPORE PTE. LTD.
SGD7,000 - SGD7,000 Per Month
Singapore
- CX Performance Management in the Agencies
- CX Training and Capability Building
- Drive theCX transformation roadmap by identifying, prioritizing, and executinginitiatives that digitize customer interactions, redesign key journeys,simplify service touchpoints, and improve customer outcomes across online,self-service, and frontline channels ...
Posted
24 days ago
Senior Executive, Enterprise - Ecosystem (Customer Service) Senior Executive, Enterprise - Ecosystem (Customer Service)
IPOS INTERNATIONAL PTE. LTD.
SGD3,500 - SGD3,500 Per Month
Singapore
- Be a part of the service delivery team which plans, promotes, and executes quality service delivery to enhance customer experience at IPOS Group;
- Review customer service processes to ensure they meet evolving needs;
- Work with stakeholders, use technology for resolutions and implement initiatives to improve service experience and customer satisfaction; ...
Posted
8 days ago
Undisclosed
KL City
- Strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
- Ability to handle platform-related issues with effective Technical Support capabilities.
- Solid Analytical Skills to interpret support data, identify trends, and recommend improvements. ...
Posted
25 days ago
Undisclosed
Singapore
- Define and lead the APAC customer service strategy, aligning service model, capabilities, and operating rhythms with business growth ambitions.
- Position customer service as a value-creating function, enhancing customer experience while balancing cost, service, and complexity.
- Act as the executive interface for key regional customers, partners, and internal stakeholders, influencing service-related decisions at the highest level. ...
Posted
25 days ago
Undisclosed
WFH
Singapore
- Lead, develop, and support a global team of Support Engineers and Technical Support Leads.
- Ensure incidents, service requests, and escalations are managed effectively and in line with service commitments.
- Drive operational excellence and continuous improvement across support processes and tools. ...
Posted
25 days ago
Undisclosed
WFH
Singapore
- Lead, develop, and support a global team of Support Engineers and Technical Support Leads.
- Ensure incidents, service requests, and escalations are managed effectively and in line with service commitments.
- Drive operational excellence and continuous improvement across support processes and tools. ...
Posted
25 days ago
Undisclosed
Petaling
- United Overseas Bank (Malaysia) Bhd in Kota Damansara is seeking an AVP, Service Manager for Privilege Banking to lead service delivery and customer experience on-site. The role involves managing inquiries, guiding customers to digital/self-service tools, and promoting digital platforms while ensuring professional branch representation.
- Key responsibilities include driving service initiatives, coaching staff, and coordinating with business units to meet service quality targets.
Posted
10 days ago
Undisclosed
Singapore
- Drive end-to-end customer service solution strategies, proactively collaborating with Product and XFN teams to deeply understand new product features and user journeys before launch.
- Translating complex product mechanics into optimal, scalable support solutions and user education materials that proactively address potential friction points.
- Lead deep cross-functional communication and strategic planning to ensure support readiness, working across Product, Operations, Legal, and Compliance (e.g., GDPR, PSD2) to deliver holistic, market-leading service strategies. ...
Posted
25 days ago
SGD6,500 - SGD6,500 Per Month
Singapore
- We are looking for a Technical Support Manager to join our Compressor Technique Service team in Singapore.
- At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
- We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. ...
Posted
a month ago
SGD8,000 - SGD8,000 Per Month
Singapore
- Support cross-functional coordination to ensure clear-to-build alignment between demand signals and material availability across global manufacturing sites.
- Identify supply constraints across the supplier network, coordinating recovery plans with procurement, planning, and operations.
- Drive structured escalation and resolution of supply disruptions affecting customer deliveries. ...
Posted
a month ago
SGD2,800 - SGD3,500 Per Month
Singapore
- To deliver an intuitive and customer-centric experience to our visitors and provide appropriate recommendation with a pleasant disposition.
- Provide upfront customer registration and check-in.
- Handling of POS system for payment collection. ...
Posted
a month ago
MYR4,000 - MYR5,000 Per Month
- Process and confirm customer bookings accurately and promptly.
- Serve as the primary contact for customer enquiries via email, phone, and other communication channels.
- Provide timely updates on vessel schedules, container status, shipment progress, and service disruptions. ...
Posted
20 days ago
Undisclosed
Geylang
- Be a part of the service delivery team which plans, promotes, and executes quality service delivery to enhance customer experience at IPOS Group;
- Review customer service processes to ensure they meet evolving needs;
- Work with stakeholders, use technology for resolutions and implement initiatives to improve service experience and customer satisfaction; ...
Posted
15 days ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
a month ago
Undisclosed
Singapore
- Lead and develop the global Sales Support and Customer Service teams to deliver best-in-class customer experiences.
- Own the quote-to-order and order-to-cash support processes, ensuring responsiveness, accuracy, and customer satisfaction
- Develop and implement service strategies that align with regional business goals and global standards. ...
Posted
a month ago
Undisclosed
- Attend to customers and assist CRMs in various wealth product transactions and account opening as needed or resolve problems highlighted by them immediately and accurately
- Assist CRMs to attend to the referrals/ leads triggers when CRM is not around, i.e. training, out for appointment, on leave and etc
- Produce all correspondences, i.e. letter, inquiries within specified turnaround time. ...
Posted
a month ago
Undisclosed
KL City
- You will translate service strategy into practical, engaging learning experiences and serve as the central point of expertise for training across all sites. Every patient interaction is a moment of truth, and as our Lead Trainer for Service Excellence, you will not simply teach service, you will shape the culture that defines how patients experience our care.
- Your key responsibilities include, but are not limited to, the following:
- Key Responsibility: ...
Posted
a month ago
Undisclosed
Singapore
- Customer Service Leadership
- Lead and develop the global Sales Support and Customer Service teams to deliver best-in-class customer experiences.
- Own the quote-to-order and order-to-cash support processes, ensuring responsiveness, accuracy, and customer satisfaction ...
Posted
a month ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
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