The Corporate Card Support Team Specialist will work with a team of around 40 professional Source to Settle (StS) colleagues in the Center delivering and managing end to end StS processes, ensuring all StS processes and transactions comply with accounting standards, policies, SOX and statutory requirements for Organon in all global regions.
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Position: Customer Support Executive (Moderator) - Work From Home!
“The ideal candidate will be responsible on providing email and telephone support to customers, moderation of online ads and provide any additional duties regarding private advertisers as needed”
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Our client looking for a Customer Service Assistant (3 to 6 months contract) to assist their team for the next phase of their business. They are located in the West - easily accessible.
Responsibilities:
Handling incoming inquiries and collecting relevant caller information for follow-up by sales personnel.
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The Customer Care team is responsible for serving as the customer's main point of contact for quoting and placing orders for Drew products and services and assisting in the resolution to a customer's inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order to invoice process, assisting with the collections process. Under minimal supervision, they are responsible for supporting and managing customer order requirements at designated ports, follow up to ensure delivery and prepare case for billing.
This role will operate in an international environment, while working collaboratively with the Account Sales teams, Supply Chain, Billing, Data Management and Credit/Collection teams. These interactions will support the required growing knowledge and understanding of contracts/pricing, the Global Supply network and Drew products and services.
Principal Duties and Responsibilities:
Accurate and timely processing of customer orders while ensuring customer's expectations are met and exceeded when possible
Reply directly for acknowledgement and check for product availability, lead-time, delivery cost
Process customer orders through to delivery locations, issue all relevant documents to move and deliver products on board vessels
Daily communication and follow-up with responsible warehouses - reviewing the day's delivery plan and potential issues to ensure on-time delivery of orders
Close partnership with Planning by highlighting potential inventory shortages or demand uptick.
Making calls to shipping agents for vessel ETA/ETD, timely update of system due date to ensure inventory visibility for allocation purpose.
Manage customer inquiries - connecting with internal colleagues - communicating Customer issues as needed
Utilize all available platforms including customer platforms (GOP, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries
Identify Customer requirements with a general understanding of Drew capabilities as communicated through the Sales and Customer Care Team Leaders
Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics
Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices
Comprehend Drew product lines with a general understanding of product alternatives. Participate in training where offered
Contribute to the documentation of incomplete deliveries or fill rates
Other tasks and projects as may be assigned from time to time
Required / Desired Knowledge, Experiences and Skills:
1 to 3 years' good relevant customer service experience
Experience in Marine or Shipping Industry a plus
Supply Chain discipline a plus
A self-starter and quick learner who possesses the ability to be effective at addressing issues and interfacing with both internal and external customers
Ability and high level of comfort working in a fast paced environment
Highly organized
Ability to multi-task
Articulate with excellent verbal and written communication skills
English language both verbal and written required
Multi-lingual a plus, may be required dependent on regional needs
Microsoft Office skills, JD Edwards skills desirable or comparable ERP platform experience
Education/Certifications:
Diploma in Business Admin or equivalent in job experience required
Physical Working Environment:
Climate controlled office environment and requires the ability to sit for extended periods of time
We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.
You are expected to be independent and WORK FROM HOME most of the time.
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Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta and Dubai.
We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.
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Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta and Dubai.
We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.
The Customer Services Agent provides assistance to customers at check-in counters. He/she ensures that passengers’ details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors.
The Customer Services Agent demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage. Furthermore, he/she is service-oriented, possesses good communication skills as well as handles passengers with special needs in an appropriate manner.
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