The Operations Executive is responsible for ensuring the accurate and timely completion of all post-operations tasks following daily job execution. This role is the backbone of Shinyuu’s documentation discipline - ensuring that every completed job is properly verified, recorded, and communicated to customers without delay.
Support customer relations to deliver optimal product knowledge and after sales support to our clients. Customer interaction includes, physical studio space, online platforms messengers and live chats
Candidate must possess at least a Professional Certificate, Diploma , Advanced / Higher / Graduate Diploma or Certificate in Business, Marketing, related field or equivalent
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrows position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Provide excellent customer service to walk-in and call-in customers- Develop good rapport with customers and build brand loyalty- Music courses recommendation, enrollment and fee collection- Responsible in daily running of the School with management of general administrative duties- Sales of books/music instruments and inventory management- Statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc
Receives requests by email and telephone regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.