Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships to ensure customer satisfaction and retention.
Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
Identify, engage, and develop potential customers, including universities, research institutes, hospitals, biotechnology and pharmaceutical companies, and private laboratories.
Identify, engage, and develop potential customers, including universities, research institutes, hospitals, biotechnology and pharmaceutical companies, and private laboratories.
Lead Conversion: Proactively convert inbound/outbound leads into long-term business partners through professional phone consultations and WhatsApp engagement.