Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer....
Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution....
Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer....
Perform day-to-day administrative duties which include but are not limited to invoicing, taking appointments, attending customers and preparing reports
Maintain and upkeep an effective data filing system
To assist in the issuance of Purchase Orders, receipts for deposit, service vouchers...
Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
Has own transport to travel to work on daily basis
Inquiry & Quotation Management: Manage the end-to-end lifecycle of spare parts inquiries, from initial receipt through to final quotation issuance.
Partner & Stakeholder Collaboration: Respond promptly and accurately to inquiries from business partners. Coordinate with internal teams, Japan HQ, external project Person-in-Charge (PICs), and international suppliers on pricing and item specs.
Urgent Request Handling: Take full ownership of urgent breakdown requests, ad-hoc projects, and time-critical tasks to ensure precise and timely resolution....