Receive all request or complaint work orders made by user via telephone or (hardcopy) request form and register it in the Management Information System or ASIS.
Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).
Ensure Delivery Promise is met by focuses on schedule development and provides follow up on the execution of order scheduling and monitors stock availability.
Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).