Our company is searching for a motivated andexperienced customer service manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.
Supervising and supporting the daily activities of the Customer Service team, ensuring customer orders, inquiries and requests are handled accurately and within agreed timelines.
Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
Ensure end-to-end order fulfilment for authorized service providers, sales intermediaries, and business partners. This role serves as a key coordination point between customers, external freight forwarders, and internal operations to ensure accurate order processing, timely shipment execution, and strong customer satisfaction.