Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on Company’s products and services.
Handle customer enquiries, feedback, and complaints through various communication channels, including phone calls, emails, WhatsApp, and other platforms.
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrows position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
Receive all request or complaint work orders made by user via telephone or (hardcopy) request form and register it in the Management Information System or ASIS.
Join AGAIN SOLUTIONS SDN BHD as a full-time Customer Service & Operations Intern and help keep our collection service running smoothly. You'll be the first point of contact for customers and the link between them and our pickup drivers.