(a) Manages the implementation of projects closed by the field sales team
(b) Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics
(c) Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity
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• Prepare and configure EDC terminals thoroughly prior to field deployment.
• Perform essential software, application, and custom merchant profile updates on terminal fleets.
• Conduct comprehensive functional testing for multi-channel payment transactions, including Credit Card, My Debit, and various e-Wallet ecosystems.
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Process sales orders accurately and efficiently, ensuring timely fulfillment and delivery to customers.
Maintain accurate and up-to-date sales records, including customer information, order details, and sales transactions.
Provide excellent customer service by responding to inquiries, resolving issues, and addressing customer concerns in a professional and timely manner.
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Provide administrative support to Account Managers, source for products, prepare quotation, follow up with customers, process purchase orders, arrange billing and delivery
Incorporate with sales team in developing, building pipeline, and closing deals
To conduct outbound email and calls to existing and potential leads and forward prospects with interest in company’s products to the sales team
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• Provide professional helpdesk support to corporate clients, ensuring a high standard of customer service.
• Respond promptly to customer inquiries and technical issues received via Email, WhatsApp, and phone calls.
• Log and manage support tickets accurately in the ticketing system, ensuring all complaints or requests are documented properly across different communication channels.
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Oversee the design, implementation, and management of complex network infrastructures, including WAN, public or private clouds, data centre networking, routers, switches, load balancers, firewalls, and other configurations.
Works collaboratively with sales team, technical team and support teams.
Develops and maintains relationships with prospects, customers, and partners.
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Sales Management
Plumbing Industry Knowledge
PPR Product Expertise
Business Development
Customer Relationship Management
Team Leadership
Negotiation Skills
Market Analysis
+6
Posted
a month ago
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Assist in the design, development, and implementation of new software applications using Java, PHP, and HTML, adhering to established coding standards and best practices.
Collaborate with senior developers and cross-functional teams to understand project requirements and translate them into technical specifications for application development.
Participate in the full software development lifecycle, including requirements gathering, coding, testing, debugging, and deployment of applications.
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Assist in the creation and scheduling of engaging content across various social media platforms (e.g., Facebook, Instagram, TikTok) to drive brand awareness and customer engagement.
Support the development and execution of digital marketing campaigns, including email marketing, paid social media advertising, and search engine marketing (SEM).
Conduct market research and competitor analysis to identify trends, opportunities, and best practices within the e-commerce and digital media landscape.
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