We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates....
Sales Techniques
Customer Relationship Management
Lead Generation
Communication Skills
Negotiation Skills
Product Knowledge
Time Management
Active Listening
Problem Solving
Goal Orientation
Perform all warehouse activities, including receiving, storing, picking, packing, and shipping of goods, ensuring accuracy and efficiency in all processes.
Manage inventory control by conducting regular stock checks, cycle counts, and investigating discrepancies to maintain accurate inventory records and minimize losses.
Operate forklifts and other warehouse equipment safely and efficiently to move, load, and unload materials, adhering to safety procedures and guidelines....
Plan, create, schedule, and publish engaging content across the company's social media platforms, including Facebook, Instagram, TikTok, LinkedIn, YouTube, and other relevant channels.
Develop and execute social media content calendars aligned with marketing campaigns and business objectives.
Monitor social media performance, engagement, and audience growth, and recommend strategies for improvement....
Lead and manage the day-to-day Supply Chain function, covering inventory planning, replenishment, warehouse operations, logistics, delivery operations and supply continuity.
Develop and monitor demand forecasts, safety-stock levels, reorder points and replenishment plans to minimise stock-out risk while avoiding unnecessary excess inventory.
Proactively identify potential shortages, delivery delays, capacity constraints and other supply risks, and put contingency plans in place before outlet operations are affected....
Administrative and executive secretaries perform liaison, coordination and organizational tasks in support of managers and professionals and/or prepare correspondence, reports and records of proceedings and other specialized documentation.
Tasks include –
Drafting administrative correspondence and minutes;...