Answering inbound calls from customers in Mandarin (Traditional) and English, providing accurate information regarding flights, bookings, and airline services
Drive Outbound Sales: Make high-volume outbound calls and conduct cold calling to identify potential customers and generate new business opportunities.
Handle guest service and table management, including greeting guests and assisting with seating, taking orders accurately, clarifying menu items or special requests, serving food and beverages, clearing tables as needed, resetting tables for the next guests.
Responsible for customer development, business liaison, and business follow-up. Maintain good relationships with existing customers and follow up on inquiries, quotations, and commercial negotiations.