Communicate with customers via telephone, live chat, email, and other communication channels to provide information about products and services, address enquiries, and obtain details of complaints or concerns.
Handle full-set accounts for three companies, including accounts payable, accounts receivable, general ledger, bank reconciliation and preparation of financial statements.
• Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Accountants plan, organize and administer accounting systems for individuals and establishments. Some occupations classified here examine and analyse the accounting and financial records of individuals and establishments to ensure accuracy and compliance with established accounting standards and procedures.
Execute end-to-end Procure-to-Pay (PTP) invoicing activities, ensuring accurate, timely, and compliant processing of vendor invoices in line with approved policies and procedures.
Promote Lubetrans workshop equipment and maintenance service packages to automotive workshops, service centres, fleet operators and industrial customers.