Operate and support core data platform components, including Alibaba Cloud DataWorks, MaxCompute / ODPS, Hologres, VVP / Flink, and AWS-based platforms such as Databricks and StarRocks.
Build and maintain monitoring, alerting, and SLA / SLO metrics for data platform services.
Respond to production incidents, troubleshoot issues, participate in post-incident reviews, and drive long-term fixes.
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Candidate must be currently enrolled in a university or hotel school degree program at time of application.
University or Hotel School undergraduates specializing and studying in hospitality related fields will be preferred for certain internship positions.
For more specialist disciplines, for example those students pursuing business or similar related courses, consideration is also given for those related internship opportunities.
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Assist in designing and setting up new operating model related to portfolio/fund’s structure across Alternatives investment capabilities, in close collaboration with members of Operational Design and Delivery.
Support any change to existing operating models to reflect any new services, processes, and controls.
Support the development of a global effective operation framework, including complexity ad risk assessment, and comprehensive documentation according to HSBC standards, for all operating models as a member of the Design and Delivery Operations team. The capabilities will be allocated according to capacity, expertise, and background.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Own the end-to-end month-end close process across all entities — ensuring the close cycle is completed within 10 working days each month
Review and approve journal entries, reconciliations and adjustments before submission — implementing a personal QA process to ensure zero material errors
Maintain the general ledger across multiple entities in Xero, ensuring accuracy, consistency and proper allocation
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Execute the content and placement plan across x.la and Xsolla Mall homepage and marketplace surfaces, as directed by Marketing, BD, and Product stakeholders.
Maintain the operational content programming roadmap, translating strategic priorities from Marketing, BD, and Product into actionable live-ops timelines.
Translate launches, campaigns, and partner initiatives into clear marketplace programming for execution.
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Lead and manage daily injection molding operations to consistently achieve safety, quality, delivery, and cost targets.
Plan and optimize production resources—including manpower, equipment, tooling, and materials—to meet current demand and future capacity needs.
Own the execution of product transfers and qualifications for molded parts, ensuring robust process readiness and adherence to schedule, cost, and quality requirements.
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To plan, monitor, and manage the full cycle of the physical stock take process across all stores, ensuring procedural compliance and high accuracy.
To oversee the collection, compilation, and aggregation of complex operational data (including sales(is any), inventory, and transfers) from all branches for accuracy assurance and executive reporting.
To conduct deep-dive analysis into inventory discrepancies to identify root causes of stock loss (shrinkage), including administrative errors, operational gaps, and internal/external theft.
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Submit, track, and manage payment requests, and process travel and expense claims for travel arrangements, event catering, corporate functions, and administrative needs.
Coordinate and manage end-to-end logistics for visitors, including transportation arrangements, hospitality support, and on-site assistance to ensure a smooth and professional experience.
Oversee the booking and scheduling of meeting rooms to ensure availability and readiness for internal teams and external stakeholders.
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