Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Responsible for the target completion and execution plan implementation of the TT live-streaming business, effectively driving the growth of the live-streaming business in line with the group's expectations.
Unparalleled Platform Diversity: Ematic Solutions offers you access to an extensive array of international Martech platforms, specializing in B2C CRM tools. Our exclusive partnerships with leading platforms like Klaviyo, Iterable, Campaign Monitor, Mailjet, Mailchimp, OneSignal, Optimonk, and various Customer Data Platforms (CDP), provide you the tools to craft tailored solutions that meet each client's unique needs, enhancing your adaptability and expertise.