Monitor and process incoming orders from all online and non-store sales channels to ensure all customer orders are accurately processed within established service level agreements.
Investigate and resolve order exceptions including payment issues, stock shortages, duplicate orders, and fulfilment delays.
Monitor order backlog and ensure timely completion.
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Manage end-to-end incident resolution: Utilizing our ticketing system to handle incoming requests and act as the first point of contact for Business Users regarding the maintenance of Supplier, Customer, Employee, and Intercompany Master Data, always ensuring strict compliance with SLA thresholds
Bridge the gap between business and technical teams: By understanding end-to-end customer processes and objectives, you gather business requirements, assess impacts, and act as a conduit between the business and technical support or project teams to enhance service delivery
Drive continuous improvement and project management: Lead, coordinate, and participate in both RSS and global projects. This includes providing functional analysis, creating test scripts, coordinating regression testing (e.g., in HP ALM), and creating roadmaps to implement business performance improvements
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Oversee the end-to-end execution of influencer marketing campaigns, ensuring smooth coordination across internal and external stakeholders.
Maintaining and grow strong relationships with client and influencers.
Analyse campaign data and create campaign reports with actionable insights, provide strategic input and creative recommendations to drive better results.
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Monitor, review and respond to alerts generated from the various security detection tools and case management systems in accordance with established service level agreements and objectives (SLA & SLO) .
Recommend triage actions and maintenance of runbooks and playbooks.
Investigate and escalate security incidents based on the severity level for each event/incident within SLA & SLO.
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Manage and maintain user access across key business systems including SAP, Coupa, Adobe, and internal workflow platforms, ensuring access rights are accurately provisioned, reviewed, and updated in accordance with organisational policies and operational requirements.
Support the preparation and timely submission of administrative finance-related documents, ensuring all submissions are complete, accurate, and aligned with internal approval processes and financial deadlines.
Monitor and track the status of payments across vendors and internal stakeholders, conducting invoice verification to ensure accuracy, completeness, and compliance with purchase orders and contractual terms prior to processing.
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Growth Support: Drive the administrative side of outlet expansion by managing document collection and vetting for new store acquisitions.
Pipeline Management: Act as the gatekeeper for Salesforce submissions, ensuring all merchant data meets the latest policy requirements to prevent onboarding delays.
Mass Content Management (MFC): Execute bulk catalog uploads and updates with 100% accuracy, specifically managing high-complexity accounts and seasonal promotional surges.
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Manage customer and internal stakeholder queries, especially Sales and Project Managers, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Collaborate and communicate across functional teams such as Sales, Finance, distribution, and manufacturing to support customer or project requirements while adhering to the standard work and guidelines given.
Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.
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Manage customer and internal stakeholder queries, especially Sales and Project Managers, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Collaborate and communicate across functional teams such as Sales, Finance, distribution, and manufacturing to support customer or project requirements while adhering to the standard work and guidelines given.
Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.
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