Driving the implementation of Group Data Policy and Strategy across East Asia Pacific (EAP) commercial operations - developing and continuously improving core data models and Power BI reports to generate actionable insights that support revenue growth.
Owning the deployment and adoption of contract and pricing applications (Gideons, CRM, CPQ, Anaplan, Ironclad, and related tools) - ensuring these platforms are comprehensively used in line with business processes and continuously enhanced to maximise commercial value.
Deploying and maintaining the Sold Products and Services Referential - performing precise data operations within ERP/CRM systems to ensure consistency, quality, and global convergence of product master data across EAP affiliates.
Process Maintenance & Execution: Support the implementation of the E2E Business Process Management (BPM) strategy across the global Financial Approvals and Delegation of Authority (DoA) domain
Multi-Platform Configuration: Ensure the Financial Approvals Engine functions seamlessly across an integrated network of calling systems, including myBuy, SAP S/4HANA, Fieldglass, and MeetingSelect
Agile Delivery & Testing: Act as a key business representative within the Agile Release Train (ART). Translate regional business needs into actionable user stories, collaborate closely with IT delivery squads, and coordinate User Acceptance Testing (UAT)
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Responsible for the day-to-day operational management and execution of GL services, notably Transport Management, and Shipment Operations, to ensure on-time and cost-effective delivery of product to our customer for APAC.
Report transport performance using existing tools and data extraction for regional teams and stakeholders
Support the Continuous Improvement team in delivering Global Logistics committed improvement targets, specifically by bringing a knowledge of manufacturing, warehousing and logistics processes, custom brokerage and guiding and influencing changes.
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Lead and perform mature operational planning processes across the operating company (Opco) countries within Asia Pacific, including Demand Planning, Supply Planning, and S&OP.
Drive capability building by engaging local Opco teams and leading training sessions to strengthen planning competencies.
Monitor and report the performance through KPIs and initiate actions to improve planning outcomes using a TPM (Improvement methodology) approach.
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You will be driving and implementing of the BU Service strategy at the local level, in line with global and regional initiatives, responsible for establishing the PGSV model and governance within the country, report progress on implementation of strategy back to the HUB/BU, part of the local extended Country Management team, representing consolidated Service overview at Country level, may have oversights of other smaller countries, strong drive for Service business Growth in own Country (Sales and Revenues), including new Segments and Customers and proactively propose Hub Mgmt. Strategic Growth initiatives to develop in own Country.
You will proactively own HSE performance and improvement actions, drive, implement, report and monitor performance targets as part of the local unit P&L, run the day-to-day Service business to ensure profitability, growth, and improvement on productivity, implement agreed delivery and performance standards to ensure consistency in quality and customer satisfaction, implementation of market analysis based on tools and processes directed by the Business Unit, Business Unit Installed Base (IB) Management tools at local level and ensure compliance with BU mandated account management/ sales platforms at local level.
You will be identifying and managing the marketing and sales investment required to increase IB and market penetration and building customer awareness of the PGSV model, where possible, drive Growth also in non-own IB and drive improvements in customer satisfaction at country level.
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Assist in provisioning and monitoring cloud resources (Azure, AWS, GCP)
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Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required.
Resolve enquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers.
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Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required.
Resolve enquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers.
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Manage customer and internal stakeholder queries, especially Service Order and part replacement from order entry to product delivery to attain customer and stakeholder satisfaction within the guidelines within the stipulated service level (SLA) by the business.
Collaborate and communicate across functional teams such as sales, finance, distribution, and manufacturing to support customer requirements and manage disputes involving the orders by engaging the internal stakeholder and process credit / debit note accordingly.
Managing the Sales Incentive Plan (SIP) across all Business Unit by following the standard work and aligning with respective stakeholders.
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Design, review, and enhance Performance Management policies, frameworks, and processes to ensure alignment with organisational strategy and evolving business needs.
Evaluate the effectiveness of existing performance frameworks and recommend improvements based on data insights and best practices.
Lead and manage the full performance management cycle, including goal setting, mid-year reviews, year-end evaluations, and calibration sessions.
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Strategic Leadership: Implement regional strategies for the PL Membranes & Fibres aligned with the global objectives of the Membranes & Fibres PL. Engage and support in regional strategic projects (mainly strategic partnership, etc).
Sales and Market Expansion and KPIs : Develop and execute sales strategies for the PL Membranes & Fibres to achieve targets and expand the customer base. Identify and capitalize on new market opportunities for Membranes. Ensure regional performance aligns with and contributes to the achievement of global key performance indicators (KPIs) set by the PL Membranes & Fibres.
Financial Management: Manage the regional budget, including forecasting (incl. MTP), resource allocation, and expense management to maximize profitability for PL Membranes & Fibres.
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Establish and maintain strong relationships with Access Providers at both senior management and operational levels.
Negotiate, identify and evaluate innovative collaboration opportunities (e.g., performance-based contracts or rate improvements) that align with long-term business strategy to deliver sustainable cost and operational advantages.
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P&L Ownership: Take full accountability for the profitability of Device Lifecycle Services, tracking performance metrics, managing budgets, and achieving financial targets.
Product and Service Development: Expand and innovate services across the device lifecycle, including device protection and trade-in programs, ensuring they address evolving market trend and customer needs.
Partnership Management: Collaborate with industry partners and vendors to deliver a competitive suite of device services while ensuring high-quality standards.
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