This position is accountable for overseeing and managing the assigned Line of Business (LOB) and related operations within the assigned country.
Has full management responsibility for planning, organizing, staffing, directing and controlling operations, including budget management, recruitment, training, performance management, compliance and continuous improvement.
Responsible for driving operational excellence, customer satisfaction, governance, people leadership, financial performance and safe operations.
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Lead the day-to-day Partner Support team, ensuring timely, accurate and consistent resolution of partner enquiries, escalations and operational issues while meeting agreed service levels.
Identify and implement automation and process improvements across partner onboarding and operational workflows to reduce manual effort, improve efficiency, minimise errors and shorten turnaround times.
Identify partner pain points and translate feedback and operational insights into improvements that make it easier, faster and more seamless for partners to work with BonusLink, ultimately contributing to a better customer experience.
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Manage, supervise and monitor all functions of the mall operations including building safety & security services, housekeeping and cleanliness, car parking operations, landscaping maintenance, M&E equipment and services and other amenities and facilities to maintain acceptable standards and maximize property value
Plan and implement proper and effective preventive maintenance programmes for all M&E services and building works, ensure maintenance checklist is in place, and respond quickly to tenants and shoppers' feedback
Supervise and monitor performance of service providers and ensure all service contracts are carried out on schedule and in accordance with contract agreement, including timely renewal of licenses, permits and service contracts
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This role is responsible for supporting end-to-end sales and service operations activities for the Malaysia Medical Technology business, ensuring accurate coordination, process compliance, timely execution and proper documentation across commercial, service, tender, inventory and customer support activities. The position works closely with Sales, Service, Logistics, Finance, Compliance and regional support teams to coordinate customer requests, quotations, contracts, service dispatching, tenders and internal processes accurately and efficiently. The incumbent is expected to work with minimal supervision, follow established processes, escalate issues when required, support system adoption and contribute to practical improvements in daily sales and service operations.
Handling all day-to-day operational activities, ocean export shipments from booking, documentation, transportation, custom brokerage until invoicing, completed of shipment files.
Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
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Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational standards
Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
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Act as an independent operational executor and business process improver for solar system performance.
Summary: The O&M Engineer Executive is a specialized individual contributor responsible for monitoring plant performance, conducting preventive maintenance, and supervising on-site cleaning crews at Verdant Solar. They execute daily tasks independently with high accuracy, actively improve field processes, and support engineers and clients through practical help.
System Performance & Troubleshooting: Monitor daily alarms, analyze software trends for Low Peak Performance (LPP), and perform basic inverter troubleshooting.
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Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
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Govern the end-to-end product business rules and policies management of mobile and home products, including Prepaid, Postpaid, Home WiFi and Fibre.
Ensure product business rules, configuration and operational processes are aligned with business objectives and regulatory requirements.
Establish, support and maintain product business rules, policies and operational guidelines for frontlines and CX for all product initiatives and launches
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This role will be responsible for providing operational support to the DPE Global Business Intelligence Environment and Analytical Data Services. Its primary responsibilities are to attend to all user support requests and ensure they are resolved in a timely manner.
Responsibilities:
• Ensure Service Desk support requests are promptly responded to and actioned
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