Gather and verify the required information and supporting documents from internal and external parties for Malaysia customs declaration processing.
Prepare, process, and submit import and export customs declarations, including K1, K2, K8, PKFZ, and other relevant declaration types in compliance with Malaysia Customs regulations and company procedures.
Ensure all customs declarations are accurate, complete, and submitted within the required timelines.
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Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
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Lead, manage and develop the Operations & Project Delivery Department, including engineering, project execution, installation, commissioning and maintenance functions.
Plan and manage departmental manpower, workload, competencies, performance and resource allocation.
Provide technical and operational leadership for Solar PV, BESS and associated electrical projects.
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Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Day-to-Day Accounting: Record daily financial transactions, prepare journal entries, and maintain the general ledger system (FULL SET).
Month-End & Year-End Close: Execute month-end and year-end closing activities, including accruals, prepayments, and intercompany transactions within strict deadlines.
Balance Sheet Reconciliations: Prepare and review monthly balance sheet schedules and bank reconciliations to ensure accuracy and resolve variances promptly.
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The Individual CDD team is a unit within the Middle office for performing due diligence on all clients with risk rating A, B, C, D and E/P before approval of on-boarding and/or trigger event review or periodic review.
Individuals CDD team is responsible for client contact for existing to bank clients for completion of CDD activities. However, the team can assign or take support from Relationship Managers (RMs) for completion of CDD activities / related requirements for priority clients.
Perform Customer Due Diligence (CDD) review activities on TRR and PRR alerts triggered for all clients including the followings:-
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Monitor, measure, assess and correct one’s own process performance when executing transactions
Processes pre-coded invoices, including those with and without a purchase order. Invoice Processor may be required to process one or all of these types of invoices (with PO, without PO)
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Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan.
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Validate data integrity and completeness of SKU setup prior to activation submission and maintain accurate product master data in SAP across all trade channels and markets.
Submit and track PRT requests for new 12NC activations through to completion, ensuring synchronized product setup with country sales and operations teams.
Manage the full PIPO process - maintain, prune, and audit SKU records and commercial databases to ensure ongoing product master data accuracy.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational benchmarks
Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
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