Lead, coach and develop the IT Operations team, including hiring, performance management, capability planning, succession planning and knowledge transfer.
Own Level 1 and Level 2 service outcomes across infrastructure, end-user computing and workplace technology, including outsourced Level 1 support. Ensure incidents, requests and escalations meet agreed service levels, while governing vendor performance through clear metrics, regular reviews and improvement plans.
Lead major incident and problem management, ensuring timely diagnosis, root-cause analysis, corrective actions and prevention of recurring issues.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Lead and coordinate AML-related AI model projects, including planning, execution, progress tracking, risk and issue management, milestone reporting and delivery governance across AML Operations, Compliance, Technology, OPEX, vendors and relevant AIA markets.
Perform business analyst responsibilities by facilitating requirements gathering, documenting business needs, translating AML operational requirements into functional specifications, supporting workflow design, coordinating UAT planning and maintaining user guides, training materials and operating procedures.
Manage stakeholder engagement and project communications, including organising governance meetings, preparing agendas and minutes, tracking actions, escalating key decisions, managing dependencies and ensuring alignment with internal stakeholders, external vendors and senior management.
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Oversee the day-to-day management of teams within data center operations.
Communicate business priorities that are consistent with company objectives. Work together to identify and resolve problems, create solutions for our global computing and network architecture.
Manage the implementation of projects within the team. Hire, coach and develop a team while achieving strategic business goals.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Monitor, measure, assess and correct one’s own process performance when executing transactions
Processes pre-coded invoices, including those with and without a purchase order. Invoice Processor may be required to process one or all of these types of invoices (with PO, without PO)
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Prepare, review, and coordinate contractual and transactional documents, including sales agreements, financing agreements, deferred payment agreements, hire purchase agreements, lease-related documents, guarantees, and related annexes or supporting documentation.
Ensure contracts and related documents are prepared accurately, are consistent with approved commercial terms, and comply with internal policies, legal requirements, and operational procedures.
Liaise with internal stakeholders, external legal counsel, customers, dealers, and counterparties to facilitate contract drafting, revision, execution, and completion.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Plan and schedule all rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work and service level agreements (SLA); submit proposed schedules to Customer Service for coordination.
Ensure effective and timely execution of preventive and corrective maintenance by supervising technicians and verifying work completeness and conformance to SOPs.
Communicate maintenance outcomes to Customer Service to support timely client updates.
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