Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Ensure internal control and compliance are not compromised.
Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
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Lead Onboarding Performance and Quality: Oversee the end-to-end onboarding funnel, ensuring SLA,, productivity, activation, and quality targets are consistently achieved with minimal errors and rework.
Drive Product and Process Enhancements: Partner with Product and the Centre of Excellence to improve workflows, implement automation, reduce manual effort, and deliver solutions such as OCR-enabled applications.
Manage Stakeholders: Work with Commercial, Legal, Compliance, Technology, Product, COE, and other stakeholders to resolve issues, manage escalations, and deliver sustainable operational improvements.
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Directly oversee or lead the daily inbound operations, ensuring the efficient and accurate receipt of all incoming shipments. This includes managing the flow of goods from dock to storage, verifying purchase orders, inspecting for damage, and coordinating with vendors.
Lead put-away initiatives, optimizing storage layouts and space utilization. Analyzing current processes, identifying bottlenecks, and implementing project-based improvements to streamline the movement of received inventory into its designated storage location.
Involves in continuous improvement projects focused on enhancing receiving accuracy, reducing discrepancies, and ensuring strict compliance with safety protocols and regulatory requirements.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide first-level support and consultancy for incidents and requests concerning standard/non-standard software, OS (Windows 11, Apple OS, Adobe), and enterprise applications like Google Suite and Microsoft Office
Manage the end-to-end lifecycle of IT tickets, including opening, classifying, prioritizing, tracking, and closing incidents and service requests in the ticketing tool
Assist end users with local hardware requests (laptops, desktops, tablets, mobile devices, monitors, printers) and software packages to best fit their operational needs
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Seller frameworks and policy: Develop and roll out seller-facing programmes and policies, translating strategy into guidelines and tools that sellers can act on.
Seller incentive design: Develop seller incentive programmes that drive platform engagement and commercial growth, balancing regional consistency with market flexibility.
Pain point translation: Identify seller pain points through on-ground engagement and qualitative research, translating them into structured business problems and developing scalable programme responses.
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Actively involve in KNs Global Gateway network, following the Gateway standards, by sharing best practices, contribute to process enhancements, assessing internal ways of working, identify and share needed demands.
Manage the utilization of procured capacity to KNs benefit in adherence with customer SLAs and our internal carrier management guidelines, procure spot capacity where needed
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Actively involve in KNs Global Gateway network, following the Gateway standards, by sharing best practices, contribute to process enhancements, assessing internal ways of working, identify and share needed demands.
Manage the utilization of procured capacity to KNs benefit in adherence with customer SLAs and our internal carrier management guidelines, procure spot capacity where needed
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Perform routine business processing transactions, which are non-repetitive and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.
Review, evaluate, verify and process work for multinational business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.
Communicate both verbally and/or in writing to Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.
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Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
Translate Improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
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We are seeking an experienced, mature and hands-on Operations Manager to support the General Manager and Directors in the overall management and day-to-day operations of the Company.
The successful candidate should have a strong background in Management, Business Administration, Operations, or a related discipline, with proven experience in construction, building materials, manufacturing, engineering, or similar industries.
The position will work closely with the General Manager and Directors and will be involved in a broad range of management and operational matters, including business operations, administration, sales coordination, and general management.
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Attend ports and project sites to supervise day-to-day cargo operations.
Coordinate loading, discharge, shifting, lifting and movement of heavy-lift and OOG cargo.
Supervise stevedoring and cargo-handling activities and ensure operations are carried out in accordance with the agreed method statement and lifting plan.
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Attend ports and project sites to supervise day-to-day cargo operations.
Coordinate loading, discharge, shifting, lifting and movement of heavy-lift and OOG cargo.
Supervise stevedoring and cargo-handling activities and ensure operations are carried out in accordance with the agreed method statement and lifting plan.
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To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
To assist the Executive in ensuring that standards of customer service and gift items production are consistently high and that the agreed standards are maintained, regularly checked and monitored.
To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
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Platform Hosting: Serve as the primary on-camera host for live streaming sessions across TikTok, Shopee Live, Lazada, and other relevant social media platforms.
Product Promotion & Demonstration: Showcase Ashley’s furniture and home decor in an interactive and relatable manner. Use persuasive communication to highlight features, styling tips, and promotions to drive real-time conversions.
Strategic Collaboration: Partner seamlessly with the Marketing and Sales teams to align live-stream schedules with promotional calendars, product launches, and broader campaign strategies.
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You will identify sources of operational friction across the product organisation through discovery conversations with product managers and engineers and assess which processes are repetitive and structured enough to automate.
You will build and maintain automation tooling - scripts, integrations, and lightweight internal tools that removes manual overhead from product workflows
You will own the technical integrity of the data and knowledge systems that Product Ops relies on - defining data schemas and field-level specifications, building validation and monitoring tooling, and diagnosing system-level problems at source rather than escalating symptoms.
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Ensure internal control and compliance are not compromised.
Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
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