We are looking for an E-Commerce Admin to join our team remotely. This position is open specifically for candidates who are currently based in Malaysia.
Responsibilities
- Manage and maintain products on e-commerce platforms.
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To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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Compass Mind Asia is a leading training consultancy dedicated to empowering organizations with innovative learning. As we continue to grow, we are seeking a dynamic and proactive individual to join our team as a Client Engagement Executive who is passionate about building meaningful connections and delivering top-notch customer experiences.
Develop, implement, and lead the People Transition and Integration plan for various projects, serving as the People Project Manager to ensure key milestones are defined, tracked, and communicated to stakeholders,
Coordinate and manage People resources to assist/facilitate the HR transition process and ensure we are meeting project deliverables and staffing requirements.
Manage multiple internal and external key stakeholders in ensuring alignment and effectiveness of functions related to ensuring completion of the transition plan and hiring/onboarding of new staff.
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Coordinate Account Management/Business Development teams.
Assure quality of all sales related information pertaining to organization, proposals, commercial documents, costing sheets, vendors/partners information etc are kept in central document system storage and update if necessary.
Collaborate with account management and business development teams on quotation/proposal submissions, sales orders processing, and invoices processing. Follow up on accounts receivables with Account Managers and customers.
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Drive the overall sales & marketing strategy of the Royal Canin online business in view of the competition, trends & complexity within Malaysia & Singapore market.
Own and deliver GMV, revenue, profit and market share targets for the e-Commerce channels.
Develop annual Joint Business Plans (JBPs) with major platforms (Shopee, Lazada, TikTokShop, Q-Commerce).
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Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.
Handle partner and customer incident and request tickets efficiently.
Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required.
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Financial: As a growth driver accountable for the HVAC and Data Center Thermal Management equipment revenue growth (factory level) in responsible region
Product portfolio management: With clear understanding of market needs and requirements and solicit customer feedback such as VOC to derive new product development programs and existing portfolio refinements to support long-term growth
Strategic positioning:As technical advisor to sales groups to support early engagement and strategic positioning in key projects
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Financial: As a growth driver accountable for the HVAC and Data Center Thermal Management equipment revenue growth (factory level) in responsible region
Product portfolio management: With clear understanding of market needs and requirements and solicit customer feedback such as VOC to derive new product development programs and existing portfolio refinements to support long-term growth
Identify, analyze, and deliver process improvement opportunities using Lean, Agile and continuous improvement frameworks.
Lead the development, testing, deployment, and maintenance of automation solutions (RPA, Power Automate, UiPath, VBA, Python).
Support BI and data‑driven initiatives including ETL process automation, dataset preparation, SQL‑based data manipulation, and dashboard development (Power BI, Qlik, Alteryx).
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