Manage the full employment pass lifecycle, from initial application to renewal and cancellation, ensuring compliance with all relevant laws and regulations.
Provide expert advice and guidance to hiring managers and employees on visa requirements, application procedures, and related immigration matters.
Prepare and submit all necessary documentation for employment pass applications, renewals, and extensions, ensuring accuracy and completeness.
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Build and maintain positive work relationships with internal & external business partners to create a rapport that facilitates patronage and generates revenue
Employ knowledge of products and services in providing appropriate response, enquiries and in assisting with the resolution of issues or complaints
Ensure compliance with customer service standards and proper relationship management
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Manage and monitor Floor Stock operations, including end-to-end drawdown and redemption processes, ensuring optimal utilization
Oversee daily branch redemption requests, respond to inquiries, and proactively initiate redemptions to ensure smooth operations and timely vehicle delivery
Ensure all Floor Stock activities adhere to established SOPs, compliance standards, and maintain high data accuracy
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Monitor business performance by building the tools & capabilities to detect abnormality & set-up the standard for designing dashboards & reports to provide end-to-end visibility to top managements and day-to-day visibility for ground operations
Drill down the analysis to find exact root cause for performance gap, rooms for improvement, underlying business risk or bottlenecks that business team are/will be facing
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