Take ownership of service issues and incidents, driving them to resolution, and keeping stakeholders informed throughout the process.
Participate in the design, development, and delivery of new features and enhancements for the Secure GPT service.
Identify opportunities for improvement in API Operations processes and procedures, particularly in observability automation and customer service delivery, and drive the implementation of these improvements.
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Order fulfilment – Handle customer orders from start to finish, making sure they are processed, tracked, dispatched on time, and delivered smoothly while fixing any issues quickly.
Inventory control – Keep track of stock levels, update systems, run audits, and report any problems to maintain accuracy.
Vendor coordination – Communicate with suppliers about orders and deliveries, prepare purchase orders, and support procurement planning.
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The O&M (Operations & Maintenance) Coordinator is responsible for ensuring seamless post-sale support including preparing O&M report for paid customers, maintaining customer satisfaction, and optimizing operational efficiency across all service activities
Serve as the central liaison between customer success, field teams, technical support, and engineering
Maintain a master schedule for all preventive maintenance (PM), inspections, and service visits. Coordinate with field teams to optimize routing and resource allocation
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Greet customers warmly upon arrival and assist them with seating arrangements, ensuring a pleasant dining experience.
Take food and beverage orders accurately and efficiently, clarifying any special requests or dietary restrictions, primarily communicating in Mandarin with customers.
Serve food and drinks promptly and courteously, ensuring presentation standards are met and addressing any immediate customer needs.
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Strong knowledge of financial management, budgeting, forecasting, and cash flow planning, with the ability to provide clear financial analysis and reporting.
Proficiency in accounting principles, tax regulations, and compliance requirements, including experience with audits and internal controls.
Hands-on experience with accounting and ERP software, advanced skills in Excel, and comfort working with financial data and dashboards.
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Responsible for driving finance transformation, digitalization, and data-driven decision-making through analytics, reporting automation, and process improvements.
Responsible for treasury, liquidity, foreign exchange exposure, and working capital management to support business performance and cash optimization.
Supports finance governance, business continuity, reporting backup activities, and special projects to ensure operational excellence and compliance.
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