Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
Process Automation & Continuous Transformation: Drive Straight-Through Processing (STP) implementation and continuous system transformation for mortgage disbursements, with a focus on LOADS auto-disbursements.
Compliance, Risk Management & Governance: Conduct SOP reviews, audit oversight, and compliance checks. Serve as the designated RCSA Checker and Operational Risk Representative (ORR).
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Manage the daily operations of all security appliances and equipment, including Firewalls, Web Application Firewalls (WAF), Endpoint Detection and Response (EDR) solutions (e.g., FireEye), Intrusion Prevention Systems (IPS), and Network Access Control (NAC) systems.
Ensure optimal performance, availability, and configuration for all managed security components.
Ensure adherence to internal policies, industry best practices, and regulatory guidelines, such as Bank Negara Malaysia's RMiT.
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Monitor and manage the procurement activities for non-trade goods (Procure to Pay Process: Requisition, Quotation, Purchase Orders, Invoices, etc.) by ensuring the effectiveness of execution and the supplier/vendor performs according to the contract compliances.
Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time.
Work within the department budget to develop cost-effective operations and procurement plans for each supplier/vendor service and responsible to prepare, manage, and monitor budget for the department.
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Perform the pro-active & comprehensive service to the customer relating to all functions of Seafreight Export / Import regarding billing, supplier invoice and communicating with related team members,
Shippers, Vendors and Network offices within the set performance standards to achieve operational excellence and total customer satisfaction
To be responsible for ensuring accurate and timely billing processes in compliance with company policies and procedures.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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To prepare for general administrative documents such as SVPO, Indent records, Invoice, Delivery .Order (DO)., MDO, letters, tender documents and others
Coordinating with shipping agents for import and export shipments, including delivery, customs clearance processes, shipping's rules & regulations.
To review and compare transportation costs from different vendors, ensure that the outgoing shipment is accurate and well packaged, track shipments and ensure delivery.
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Ensure internal control and compliance are not compromised.
Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Your primary objective will be to oversee all operational activities across specified warehousing sites in order to achieve all agreed financial + operational objectives. You will do this by working with a variety of internal + external stakeholders. The activities needed to deliver these objectives include:
To ensure your site management teams deliver against their customer, site + people key performance indicators (KPI).
To act as the Site Manager for locations within your scope as + when required.
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Putting customer first by thinking and acting as a customer and working backwards to create the best customer experience
Ability to work under conditions of uncertainty in a fast growth, sometimes ever changing and complex environment and comfortable acting with minimal planning, direction, and supervision.
Seasoned and strategic multitasker, with a hands-on approach and outside-the-box mentality.
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