Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Jobtailor seeks an experienced Head of Supply Chain & Operations to lead end-to-end planning, inventory, logistics and customer service across Malaysia and Singapore. You will drive product availability, service excellence, and optimal stock levels while building a high-performing team.
You will report to the Operations Manager and bring a Bachelor's degree with 8+ years in SCM and 3+ years in leadership. Expect collaboration with stakeholders and 3PL partners to deliver continuous improvement
Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product
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Customization & Development: Write and optimize clean X++ code, create extensions, and build custom forms, tables, and classes following Microsoft best practices.
Reporting: Design and modify SSRS reports. Knowledge in Power BI and Power Apps integrations will be added advantage.
Application Lifecycle Management (ALM): Use Azure DevOps for source control (Git/TFS), build pipelines, and code deployments.
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To support the reporting manager in Transport cost analysis; monthly P&L review, weekly KPR, future state Transport planning & projects by allowing to weigh costs against their budget cost.
To have strong attention to detail and support reporting manager; go-to person for cost analysis and to prepare reports to help Transport team make better decisions - well-versed in data and financial analysis
This role is responsible for to support reporting manager in managing Transport process improvement, innovation, and cost analysis to support CDC & SHT operations business needs. This includes analysing systems' effectiveness, cost and benefit models, and performance. Also responsible for managing TMS support and new Transport project development, including internal assets and external vendors – future state own fleet operation.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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