Customer Service Representative (24/7 Shift)Location: Sunway Square Corporate Towers (Shell HQ)Employment Type: 1 Year ContractWorking Hours: 24/7 rotational shifts (Shift allowance: RM550/month)Base Salary: RM2,800 - RM 3,000/monthShift Allowance: RM 550/MonthShift 1 (Morning): 9:00 AM – 6:00 PMShift 2 (Evening): 3:00 PM – 12:00 AMShift 3 (Night): 12:00 AM – 9:00 AMAbout the RoleAs a Customer Success Specialist (E-Mobility), you’ll represent Shell’s E-Mobility business by delivering exceptional customer experiences across various communication channels. You’ll handle enquiries, resolve issues efficiently, and support our customers in embracing Shell’s electric mobility solutions.This role is ideal for individuals who are customer-oriented, adaptable, and eager to work in a fast-paced environment supporting the future of sustainable energy.Key ResponsibilitiesCustomer Support: Handle front-line customer enquiries via phone, email, and ticketing platforms, including promotions, account enquiries, and feedback.Issue Resolution: Take ownership of customer issues, ensuring timely follow-up and resolution by coordinating with internal and external partners.Loyalty Management: Manage customer registrations, data updates, and loyalty-related enquiries while ensuring data accuracy.Digital Support: Encourage customers to use digital self-service tools and provide support for online platforms and apps.Process & Collaboration: Work closely with internal teams and third-party vendors to ensure seamless customer experiences and system integrity.Continuous Improvement: Participate in system testing, process enhancements, and operational initiatives to improve service delivery.
Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
+7
Posted
10 days ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
PO Execution & Tracking: Convert purchase requisitions into purchase orders (POs) within the ERP system. Track shipments to ensure on-time delivery.
Expediting & Supply Continuity: Proactively follow up with suppliers regarding delayed shipments or lead-time bottlenecks; escalate critical shortages to senior management.
Data Maintenance: Maintain accurate master data in the ERP system, including current pricing, lead times, safety stock levels, and supplier contact details.
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Able to handle full set of accounts (account payable and account receivable) and all financial reporting activities.
To monitor full sets accounting for all branch from bookkeeping accounting entries to fully sets accountings including Trial Balance, Income Statements, Balance Sheets, GL, Inventory Control, Reconciliations, and monthly reporting and checking.
Debtor and creditor management including reviewing aging and reconciliation record.
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Able to handle full set of accounts (account payable and account receivable) and all financial reporting activities.
To monitor full sets accounting for all branch from bookkeeping accounting entries to fully sets accountings including Trial Balance, Income Statements, Balance Sheets, GL, Inventory Control, Reconciliations, and monthly reporting and checking.
Debtor and creditor management including reviewing aging and reconciliation record.
...
Able to handle full set of accounts (account payable and account receivable) and all financial reporting activities.
To monitor full sets accounting for all branch from bookkeeping accounting entries to fully sets accountings including Trial Balance, Income Statements, Balance Sheets, GL, Inventory Control, Reconciliations, and monthly reporting and checking.
Debtor and creditor management including reviewing aging and reconciliation record.
...
Carry out risk-based audits across financial, operational, and compliance areas for subsidiaries nationwide, including functions such as procurement, inventory, logistics, credit control, HR, and fixed assets.
Follow up on previous audit findings to ensure corrective actions are properly implemented and closed.
Review financial and operational data, engage with key stakeholders, and assess risk areas to determine audit focus.
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Participate in project handover meetings with the Sales team to review project scope, technical requirements, commercial terms, delivery schedules, and other project-related information.
Prepare and review engineering layouts based on customer requirements and project specifications.
Provide technical consultation and recommendations on equipment arrangement, installation requirements, and project layout.
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Provide comprehensive administrative support to management and staff, including managing correspondence, preparing documents, and maintaining organized filing systems.
Coordinate and schedule meetings, appointments, and travel arrangements for executives and teams, ensuring efficient use of time and resources.
Manage office operations, including ordering supplies, maintaining office equipment, and ensuring a tidy and functional workspace.
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Microsoft Excel
inventory management systems
inventory control
warehouse operations
process improvement
leadership
communication
team management
analytical
problem-solving
+8
Posted
9 days ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Identify, approach, and develop new corporate business opportunities, including B2B sales, IT asset sourcing, trade-in projects, bulk purchase opportunities, disposal projects, and strategic partnerships.
Proactively reach out to companies, organizations, institutions, and corporate decision-makers to source used IT assets such as laptops, desktops, monitors, and other related IT equipment.
Build, maintain, and strengthen professional relationships with corporate clients, suppliers, vendors, business partners, and strategic collaborators.
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