Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
Deliver the best customer experience by adhering to the Company policies and procedures.
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Provide engineering and technical support to dealers, customers, and internal stakeholders through remote communication and technical coordination.
Troubleshoot technical issues related to mechanical systems, automated equipment, and industrial solutions.
Prepare, update, and maintain technical documentation, including troubleshooting guides, maintenance manuals, work instructions, and technical procedures.
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Own the end-to-end recruitment process for technical positions across Engineering, Product, Data, AI, Machine Learning, Infrastructure, DevOps, Cybersecurity, QA, and related functions.
Partner with hiring managers and senior leaders to define hiring requirements, interview strategies, talent profiles, and workforce planning priorities.
Act as a trusted talent advisor by providing market intelligence, talent mapping, compensation insights, and hiring recommendations.
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To perform chemical analysis and proper recording of analysis results.
To record and maintain analysis data for easy retrieval.
Preparation of chemical sample parts for analysis at overseas R&D center (i.e Thai Parker) while not ignoring the hygiene and environmental policy in the course of analysis.
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Assist in the installation, configuration, testing, and maintenance of voice telecommunication solutions such as Cloud PBX, On-Premise IP PBX, SIP Trunk, and Media Gateway.
Provide first-level technical support and troubleshoot voice-related technical issues.
Perform on-site service visits, maintenance, and system deployment when required.
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