JOB DESCRIPTION :
To perform products and promotion sales via telephone and attend to subscriber’s applications and sales enquiries.
To formulate response and resolutions in a timely manner.
To provide excellent customer service beyond customer expectation.
Ensure compliance with roles and responsibilities as assigned.
Perform outbound calls to promote products and promotion and generate targeted sales for the company.
Answering and responding to inbound calls on product promotion & packages, enquiries according to specified Practice and Procedure.
Ensure monthly sales target is achieved.
To provide accurate information / solution / service with excellent telephone courtesy.
Perform, participate, and contribute to quality initiatives i.e ISO9001.
Possess excellent interpersonal and communication skills. Communication must be in English.
Have a persuasion and customer service skills
Make sure you show your interest in this position and understand the main job responsibilities.
Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
Salary range : Basic $3000-$3200 + commission + quarter bonus
Work Location: Tampines
Working Days: Monday to Friday
Responsibilities:
To call prospects from provided leads, introducing our product offerings.
To build and maintain a strong pipeline of potential clients by actively following up on leads, engaging in productive conversations, and nurturing relationships.
To employ consultative selling techniques to understand customer needs, address concerns, and present tailored solutions that align with their objectives.
To utilize persuasive communication skills to effectively overcome objections and close sales, ensuring a high conversion rate
To perform other ad-hoc duties and projects as assigned by the management.
Requirements:
Possess GCE A Levels, Diploma or Degree in any field with min 1 year of sales / cold calling experience.
Candidates with CMFAS certifications BCP, PGI and HI will be an advantage
Team player with strong interpersonal skills
Have passion for customer service and keen to learn
Please state your
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To contact potential or existing customers based on the sales lead/customer database received from all channels to inform them about the product and services rendered by the Company.
To complete all sales leads/database received within the agreed Service Level Agreement.
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At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a Part of Something BIG!
We are currently seeking highly motivated and talented individuals to join our dynamic team as a Telesales Executive. If you are driven by sales achievements, possess excellent communication skills, and thrive in a fast-paced environment, this is the perfect opportunity for you!
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