Kerja Sepenuh Masa Tour Sales, Gaji tinggi MYR 3,300 + bonus di Happy Holidays Pulau Pinang - Maukerja

Candidates with confidence and a strong sense of responsibility, who are self-starters with a positive attitude, and possess good communication and interpersonal skills.

Candidates should possess knowledge of tourism products and itinerary planning, along with a customer-focused mindset.

Candidates should have a good understanding of, or be willing to learn, travel tour software such as Computer Reservation Systems (CRS), Global Distribution Systems (GDS), and e-travel platforms.

Candidates should be able to work independently as well as collaboratively in a team environment.

Candidates should be proficient in written and spoken Mandarin and English, as the role requires frequent engagement with Mandarin- and English-speaking customers.

Candidates with prior working experience will be given priority.

Candidates possessing a Diploma or Degree in Sales, Marketing, Tourism or Hospitality will be given priority.

Fresh graduates and SPM leavers are encouraged to apply, as training will be provided.

To attend and handle general inquiries, providing customer service to clients via phone calls, walk-ins, online funnels, and emails. Identify clients’ needs and preferences, and recommend suitable travel tour packages or services. Discuss client requirements and advise on appropriate travel tour options.

To provide accurate information on tour packages, assess customers’ requirements, and advise on travel tour arrangements. Resolve customers’ travel needs and handle unforeseen challenges professionally.

To build and maintain strong relationships with clients to achieve revenue and profit targets.

To manage and confirm client reservations, collect payments, passports, and visas for confirmed bookings.

To issue flight tickets, boarding passes, and vouchers, and create and maintain up-to-date digital client records.

To lead outbound tours as a Tour Leader or Tour Manager when required.