Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, prioritise and manage time effectively
Proficient in Mandarin/Cantonese (compulsory), English and Bahasa Malaysia
Previous working experience in customer service, or customer service related fields (i.e. Dental Clinic, Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette.
Good communication and interpersonal skills.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Ability to multi-task, prioritize and manage time effectively
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, prioritise and manage time effectively
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Marketing/Mass Communication/ Business studies or equivalent qualification.
Required language(s): Mandarin, English, Bahasa Malaysia.
Excellent problem-solving, communication and presentation skills.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to always remain professional and courteous with customers.
Good time management, able to work independently as well as in a team.
High sensitivity to current social media relations and communications.
We are looking for an individual who is customer-focused and enjoys providing excellent concierge service over the phone. He/She will be responsible for looking after the requests of our premium customers, providing personalized service, meeting their needs and expectation whilst at the same time ensuring internal quality standards are kept and following established turnaround times.
Your Role As A Lifestyle Concierge (Customer Service Executive) include:
Ideal Candidate Profile:
Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
2+ years of customer service experience in any industry.
Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage.
Omnichannel work experience is preferred – phone, email and chat
Firsthand city knowledge of local events and ability to spot trends nationwide
Experience working directly with international contacts for the fulfillment of reservations
Proven experience working with affluent customers
Strong communication and customer service skills with fluent English
Able to work rotating shift based on schedule (covering weekends and public holidays)
Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!.
Central Operations IS LOOKING FOR A Customer Service Executive
SENIORITY LEVEL : 1 to 2 years Experience
FUNCTION : Customer Service
LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia
REPORTS to : Customer Service, Lead
At least a SPM or Diploma certificate.
1 - 2 years of working experience in the customer service field is an added advantage
Fresh graduates are welcome to apply.
Required language (s): Mandarin / Cantonese.
Able to work in a fast paced, high-intensity work environment.
Flexible and able to adapt fast changes.
Must be able to work on rotate shifts as needed (weekdays, Weekends & Public Holiday).
Strong computer navigation skills and PC knowledge with typing speed of 25 WPM.
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, prioritise and manage time effectively