Identify and research potential philanthropic partners, foundations, trusts, corporates and other funding organisations whose priorities align with the organisation’s programmes and strategic objectives.
Manage accreditation requests, renewals, submissions, and audit readiness for local and international training programmes to ensure compliance and certification validity
Their responsibilities include responding to customer enquiries by phone or emailparticipating in team meetings to improve communication methods and staying current on the company's products and servicesA customer service officer plays a crucial role in consumer satisfaction, handling tasks like sharing productListen to customer frustrations, troubleshoot problems, issue refunds, offer replacements.Patience and understanding when dealing with distressed or unhappy customers.
Support departmental relocation projects, including packing and unpacking of office supplies and equipment, movement and setup of office and IT assets, inventory verification, logistics coordination, and processing of disposal requests.