Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries, resolving issues, and providing support via phone, email, and in-person interactions.
Process customer orders, ensuring accuracy in product specifications, quantities, and delivery schedules, while adhering to company policies and procedures.
Investigate and resolve customer complaints and concerns, escalating complex issues to the appropriate department or personnel for prompt resolution.
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Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
+7
Posted
an hour ago
Chat Available
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Prepare and generate Delivery Orders, Sales Invoices, Quotations and other related documents accurately. Ensure all documents are properly prepared and filed.
Respond promptly and professionally to customer enquiries via phone calls, WhatsApp and email. Maintain accurate records of customer enquiries, service requests, job status and documentation.
Coordinate and schedule technician appointments, deliveries and other service arrangements.
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Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.
Service & Technical Coordination: Liaise closely with field technicians and the after-sales team to schedule maintenance, routine checking, emergency troubleshooting, and pre-delivery inspections (PDI).
Feedback & Problem Resolution: Proactively follow up with clients post-service/delivery to ensure satisfaction, address issues promptly, and maintain long-term client relationships.
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Maintain contact with shipping lines and trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
Answer all Customer inquiries promptly and notify customers of any delays in shipping and dispatching.
Increase customer satisfaction and business share through proactively communicating with the Customer.
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