Achieve annual sales targets by driving sustainable sales growth through effective planning, monitoring daily sales performance, and taking corrective action when necessary.
Drive sales growth by maximizing opportunities, balancing product category performance, and promoting cross-selling.
Optimize sales performance through data analysis, strategic action plans, and regular performance reviews to improve productivity and profitability.
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Sales
Customer Service
Communication
Negotiation
Product Knowledge
Relationship Building
Customer Relationship Management (CRM)
Closing Techniques
Lead Generation
Sales
Customer Service
Communication
Negotiation
Product Knowledge
Relationship Building
Customer Relationship Management (CRM)
Closing Techniques
Lead Generation
Preferred work experience and skills requirements:
1) 1-2 years experience in administrative, sales support, or customer service role. Fresh graduates with internship experience of administration can be considered.
2) Proficiency in Microsoft Office and ERP system data entry.
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Lead and manage the Customer Care team to ensure an excellent customer service experience and strong customer engagement in support of business growth.
Take full ownership of customer orders, enquiries, complaints, and issues, ensuring timely and effective resolution in alignment with OTIF targets.
Develop, implement, and continuously improve customer service policies, procedures, and standards to enhance operational efficiency and service quality.
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