Receive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every step
Create Sales Orders and Delivery Orders accurately and on time in SAP, communicating with all relevant stakeholders on stock availability, delivery lead-times, and customer requirements
To contact customers via Computer Assisted Telephone Interviewing (“CATI”) to conduct interviews or surveys on customer satisfaction with the services.