Receive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every step
Customer Service – Responsible for handling customer enquiries, providing assistance, addressing customer concerns, and ensuring a positive customer experience.
Service Team Coordination: Plan and schedule service visits, preventive maintenance, troubleshooting, and site activities to ensure efficient deployment of service personnel.
Provide APAC leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
Manage meter billing operations by accurately recording meter readings, processing e-invoices, and submitting billing information through customer portals in a timely manner.
Provide APAC leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
Team Setup & Strategy: Establish operations from scratch, define Day 1 and long-term support roadmaps, and develop operational manuals and capacity planning.