Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
Manage end-to-end handling of customer and member inquiries across multiple channels (inbound calls, outbound calls, emails, and CSS tickets), ensuring complete resolution from first contact through to closure.